– General Conditions of the site
This document establishes the General Conditions of Access and Use of the Hilorojo.love website (hereinafter, Conditions), owned by Silvia López Utrilla. (hereinafter «Holder»), with NIF 46965988B and registered office at Avenida Madrid 7 P3 2C, Tres Cantos, Madrid. The access and / or use of the Owner’s website by the users is conditioned on the prior reading and full, express and unreserved acceptance of these Conditions in force at the time of access. If the user does not agree with these Conditions, he must refrain from using this portal and operating through it. The user is fully aware that the mere navigation through this website, as well as the use of its services, implies acceptance of these Conditions.
Information and contractual documentation. Acceptance of the contract
The Website of the Holder has been made to present and sell the exposed products and thus facilitate access by users to all information about their characteristics, about the Holder’s own entity and about other complementary information that the Holder includes directly or through the corresponding links.
Conditions of Access and Use
The use of the Hilorojo.love website does not require user registration or registration. It will only be necessary to buy products, by entering certain data in a contact form where these General Conditions are reiterated. The conditions of access and use of the Website of the Owner are strictly governed by current legislation and by the principle of good faith and the user undertakes to make good use of the website. All acts that violate the legality, rights or interests of third parties, the right to privacy and honor, data protection, intellectual property and ultimately any action that may constitute unlawful conduct are prohibited. Expressly and without taxation, the Holder prohibits:
- Perform actions that may produce on the website, or through it by any means, any type of damage to the Owner’s systems or to third parties.
- Undertake, without proper authorization, any type of advertising or commercial information directly or covertly, sending unsolicited bulk mail (“spamming”) or sending large messages in order to block network servers (“mail bombing”).
- Use programs designed to cause problems or attacks on the network.
- Try to test the security of the servers by performing any type of entry or action that is not strictly necessary for the enjoyment of the service by the user.
The Holder may interrupt access to its website at any time if it detects a use contrary to legality, good faith or these General Conditions.
The contents incorporated in the Holder’s website have been prepared and included by the Holder entity itself using internal and external sources, so that the Holder is only responsible for the contents developed internally. In addition, through the Website of the Holder, products and services of both the Holder and third parties are made available to the user and are subject to the General and particular Conditions of each of them. THE Holder does not guarantee the truthfulness, Accuracy or topicality of the contents related to the services offered by third parties and is expressly exempt from any type of responsibility for the damages that may arise from the lack or errors in the characteristics of the services that these third parties may offer. The user who wishes to establish a hyperlink on their website to the Owner’s website will not make illegal or contrary use to the good faith of the information, services or products made available on the aforementioned website. Specifically, the user who enters a hyperlink or link undertakes to:
- Not destroy, damage or alter in any way the contents, services or products made available to the user on the Owner’s website.
- Do not include in your own website the brand, commercial name or any distinctive sign belonging to the Holder without the prior authorization of the entity.
The existence of hyperlinks on external websites that allow access to the Owner’s portal will not imply in any case the existence of commercial or commercial relations with the owner of the website where the hyperlink is established, nor the acceptance by the Holder of its contents or services.
Personal data protection
The Holder treats the data in a lawful, loyal and transparent manner. It only treats those data that are adequate, relevant and limited to what is necessary in relation to the determined, explicit and legitimate purposes for which it obtains them, and does not treat them for purposes incompatible with those.
Users are responsible for the veracity and timeliness of the data they provide to the Holder, considering the information provided by them to be accurate and current.
To access and / or browse the Hilorojo.love website it is not necessary to provide any information. The mandatory nature of the answer to the questions that are raised, or of the data requested through the website, is indicated by the incorporation of an asterisk (*) following the question or field of the form. If the required data is not provided, it will not be possible to provide the requested service or functionality.
The Holder does not transfer data to third parties, unless a Law or a community norm provides otherwise, or if necessary for the provision of the contracted service. In this case, it only communicates those essential data to manage the users request and provide the contracted services, so that the transfer responds to the free and legitimate acceptance of an existing legal relationship between the interested parties and the Holder, whose development, compliance and control necessarily imply the connection of the data and that includes the necessary transmission of the same.
To know our policy of installation and management of storage devices and data recovery in terminal equipment consult our Cookies Policy.
Responsibility of the Holder
The Holder will not be responsible for errors, access delays, system delays or any anomaly that may arise in relation to general problems on the Internet, causes of fortuitous event or force majeure or any other contingency totally unpredictable and therefore oblivious to the good faith of the company. The Holder undertakes to try to solve these incidents by putting all the means at his disposal and offering all the necessary support to the user to solve the incidents as quickly and satisfactorily as possible. Likewise, the Holder will not be responsible for the failures that may occur in these communications, Deletion or incomplete transitions in a way that does not guarantee that the website is operational at all times when it is due to issues not attributable to the Owner or that it cannot resolve with the means at its disposal. The user exempts the Holder from any responsibility if any of these causes begins to occur. The Owner will not be liable in any case for errors or damages caused by the inefficient and bad faith use of the website by the user. Nor will the Holder be responsible for the major or minor consequences for the lack of communication between the Holder and the contracting person when it is attributable to the non-functioning of the email provided or to the falsity of the data provided by the contracting person in their user registration in Hilorojo .sees it.
Access to our website is carried out under the sole and exclusive responsibility of the user, who will be responsible in any case for the damages that may be caused to third parties or to the Owner. The user assumes all responsibility derived from the use of the Website, being solely responsible for any direct or indirect effect derived from the website, including, but not limited to, any adverse economic, technical and / or legal result. , as well as the disappointment of the expectations generated by the Website, the user being obliged to keep the Holder harmless for any claims derived, directly or indirectly from such events. Failure to comply with these Conditions, as well as the development of any illegal activity or contrary to the Conditions of Contract of the Holder, it may imply the loss of the user condition and, therefore, access to the Control Panel. In case of losing the user condition, the Holder will communicate this fact to the affected user in order to proceed with the migration or transfer of active services to other providers within the period indicated for that purpose. After this period, the affected services will be terminated in the terms described in the General Contract Conditions of the corresponding service.
7.1. Good use of the service
The user is obliged to make good use of the service and therefore not to use it in bad faith for any practice that is prohibited by law or rejected by commercial uses. The Holder is empowered through these General Conditions, from the moment he has reliable knowledge of the performance by the user of any illegal action or use in general, to inform the competent authorities of these circumstances and give unsubscribe or restrict access to the website or the Services of the Holder. The user will be solely responsible for any claim or legal, judicial or extrajudicial action initiated by third parties directly harmed by the user before Courts or other organizations, assuming all expenses, costs and compensation that, where appropriate, The Holder can assume if the claim is directed against it. Likewise, the Holder will collaborate and notify the competent authority of these incidents at the time he has reliable knowledge that the damages caused constitute any type of illegal activity, especially in the field of content introduced by the user that may violate legitimate rights or interests. of the Holder or third parties.
7.2. Reliable Knowledge
Holder, in case of receiving any type of communication from a third party about the alleged illegality of any content or activity carried out by a user of the Holder’s services, and as long as this communication is received so that the caller is Identify correctly, proceed to inform the user and, if the activity is manifestly illegal, proceed to block the service in question. For this activity to be manifestly unlawful, this illegality must be unambiguous for anyone who accesses those contents.
7.3. Guard and custody of access codes
The user will be responsible for the security and confidentiality of all the keys with which he accesses his private area, having to keep them in a safe place in order to prevent access to unauthorized third parties.
7.4. Due dilegence
The user is responsible for performing all the actions that are required with due diligence. With special character, the user must be diligent in terms of updating and truthfulness of their data, fundamentally of the email indicated in the user registration form as the main means of contact with the Holder.
Purchase, shipping, damages and returns
The products you buy in Hilorojo.love are sent directly by the producer, this allows us to save time and eliminate intermediaries. The package is delivered by Correos Express, ensuring that you receive the product in the best conditions.
We accept two payment methods: deposit or bank transfer and by credit card through Stripe secure payment gateway on a platform with all security certificates and the highest data protection requirements. In no case do we store the data of the credit cards of the buyers.
Our delivery commitment is 48-72 hours for orders placed daily from Monday to Thursday. The manipulation and expedition takes place every afternoon of LJ on working days (not holidays). After 7:00 p.m. on Thursday, orders are not processed until the following Monday, since we want to prevent saffron from being spent all weekend at the back of a van or a sad warehouse. We firmly believe that the quality of the product requires an obligation towards our customers that commits us to make all shipments in perfect condition, so that if you place the order after Thursday at 7:00 p.m., it will start in the next Monday’s shipment.
8.4. Damaged products.
If you receive your damaged or damaged order, the first thing you should do is a photo of the packaging or the product where the damage is appreciated, and you send it immediately to firstname.lastname@example.org with your data and the order number, We will contact you as soon as possible to resolve the issue.
We do not accept returns of the product by accepting article 103 of the General Law of Consumers and Users.
The Holder and the user agree to communicate and notify all incidents that occur throughout the validity of the different services that may be contracted, preferably and prior to any other means of communication, by email. The Owner’s email for these communications will be email@example.com and that of the user will be the one provided in the User registration form of the Holder in Hilorojo.love, or failing that used to contact the Holder. The user agrees to have this email operational and modify it from his private area if necessary to continue receiving communications. In any case, if any urgent problem or failure occurs in the previous communication, communications will be made by telephone, fax, postal mail, messaging or any other system suitable for the purpose pursued. However, the preferred means of communication is that of email, the Holder being exempt from any type of responsibility that may arise due to the lack of consultation or error in the email provided by the user.
Copyright and Brand
All rights reserved. In addition, the Website of the Holder including, but not limited to, its programming, edition, compilation and other elements necessary for its operation, the designs, logos, text and / or graphics- is the property of the Holder or, where appropriate, has a license or express authorization by the authors / owners to use the contents that it shows. All the contents of the website are fully protected by copyright, being expressly prohibited any reproduction, communication, distribution and transformation of the aforementioned protected elements unless expressly agreed by the Owner.
Jurisdiction and Applicable Law
These General Conditions are governed by Spanish legislation. Specifically, they are subject to the provisions of the following regulations: Law 7/1988 of April 13, on General Contract Conditions; Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws; Organic Law 15/1999 of December 13, on Protection of Personal Data; Law 7/1996, of January 15, on Retail Trade Management; Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce; Law 16/2009, of November 13, on payment services; as well as any other norm that develops or modifies them.
In the event that any clause of this document is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these conditions. This contract is made only in Spanish. The Holder may not exercise any of the rights and powers conferred in this document, which shall not imply any waiver thereof, unless expressly acknowledged by the Holder. These General Conditions are registered in the General Register of Contract Conditions to grant transparency and security to the entire process.
Who is responsible for the treatment?
Owner: Silvia López Utrilla (hereinafter, the “Holder”) Registered office: Avenida Madrid 7 P3 2C, Tres Cantos, Madrid, NIF: 46965988B E-mail: firstname.lastname@example.org
For what purpose do we treat the data?
To access and / or browse the Hilorojo.love website it is not necessary to provide any information. The mandatory nature of the answer to the questions that are raised, or of the data requested through the website, is indicated by the incorporation of an asterisk (*) following the question or field of the form. If the required data is not provided, it will not be possible to provide the requested service or functionality. Hilorojo.love does not treat data of minors in any case, since it is only allowed to register as a user and to contract services to persons of legal age with full capacity to act in legal traffic. In Hilorojo.love we treat the information registered in accordance with the following purposes:
- Customers: the data provided and collected by any of the means or contact channels identified on the website (including, chats or phone calls), and those collected through the services of Hilorojo.love, are used for the purpose to manage the account and services contracted by users, both at a technical level and at an accounting, tax and administrative level, and / or to notify them of incidents or any information of interest about their services. The legitimizing basis of the treatment is the provision of the service or execution of the contract.
- Promotions: Hilorojo.love uses the contact information provided by users to send them, by electronic means or not, information about the improvements that it is implementing in the services they have contracted, and to keep them informed about the news that it considers may be of interest (offers and promotions), that is, for direct marketing purposes. Hilorojo.love is absolutely contrary to the practice of spamming: the user is the one who decides – and authorizes – whether or not to receive this type of communications, either when registering as a user in Hilorojo.love and, therefore, accepting this Policy, or when requesting information of this type by any of the means of contact provided on the web. The legitimizing basis of the treatment is consent.
- Traffic and location data: Hilorojo.love retains the data generated in the framework of the provision of electronic communications services, available to the competent authorities, in accordance with Law 25/2007, of October 18. These data are not used for commercial promotion purposes. The legitimizing basis of the treatment is the fulfillment of a legal obligation.
- Contact: the data received by any of the means and / or contact channels indicated on the website, are used to contact and / or manage the request or incident reported. The legitimizing basis of the treatment is the provision of the service or execution of the contract, and the legitimate interest of Hilorojo.love.
- Security: Audit records are kept of Hilorojo.love’s information systems and networks to maintain the security of networks, technical infrastructure and services, and detect or prevent the abusive or fraudulent use of services. The legitimizing basis of the treatment is the legitimate interest of Hilorojo.love.
How long do we keep the data?
In compliance with the principle of limitation of the conservation period, the data collected will be treated only and exclusively for the necessary time and for the purposes for which they have been collected at any time. Hilorojo.love has established different retention periods depending on the type of data and the purpose applicable to its treatment. The applicable terms, unless a different term is specified in the General Contract Conditions of the corresponding service, will be:
- Clients: the data will be kept as long as the contractual relationship is maintained, plus an additional maximum term of 10 years after the end of the contract, in application of civil, commercial and fiscal legislation.
- Promotions: the data will be processed during the validity of the contractual relationship as long as the opposition is not requested by the interested party or the consent is revoked.
- Traffic and location data: the data will be kept for a period of 12 months.
- Contact: the data will be kept for 12 months, unless it must be kept blocked for the formulation, exercise or defense of claims.
- Security: the data will be kept for 5 years, unless it must be kept blocked for the formulation, exercise or defense of claims.
To which recipients will the data be communicated?
Hilorojo.love does not communicate personal data to third parties, unless a rule with the rank of law provides otherwise or if necessary for the provision of the contracted service. Hilorojo.love may communicate personal data to the competent authorities: prosecutors and customs, judicial, security forces and bodies of the State, and any other addressee that, depending on current regulations, is applicable. In relation to the communications necessary for the provision of the contracted service, those essential data will be communicated to manage the request of the users and provide the contracted services, indicating in the corresponding General Conditions of Contract the terms in which said data is communicated and the identity or category of recipients. In any case, Depending on the payment method selected, it will be necessary to communicate to the financial and banking entities, the pertinent data to proceed with the collection of services. The data we process is only stored in our facilities, or in the facilities of our service providers, all located within the Spanish territory.
What are your rights in relation to your data?
You have the right to obtain confirmation of whether or not we are treating your personal data, to access them, and to request the rectification of inaccurate data.
You also have the right to request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes that were collected. Hilorojo.love will proceed to suppress them without delay unless it is necessary to keep them in compliance with a legal obligation, or for the formulation, exercise or defense of claims. In certain circumstances, you may request the limitation of the processing of your data, in which case we will proceed to its blocking and may only be treated for the formulation, exercise or defense of claims.
You have the right, under certain circumstances, to receive the personal data that you have provided us, in a structured format of common use and mechanical reading. In certain circumstances and for reasons based on your particular situation, you may object to the processing of your data and Hilorojo.love will stop processing them, except for compelling legitimate reasons, or for the formulation, exercise or defense of claims.
You can oppose the receipt of commercial communications about our products and services at any time by selecting the option enabled in our communications.
All these rights can be exercised, at any time by requesting by postal mail addressed to Silvia López Utrilla, at the following address: Avenida Madrid 7, P3 2C, 28760, Tres Cantos, Madrid – Spain; or by sending an email to in a structured format for common use and mechanical reading.
In certain circumstances and for reasons based on your particular situation, you may object to the processing of your data and Hilorojo.love will stop processing them, except for compelling legitimate reasons, or for the formulation, exercise or defense of claims.
All these rights can be exercised, at any time by requesting by postal mail addressed to Silvia López Utrilla, at the following address: Avenida Madrid 7 P3 2C, 28760 Tres Cantos, Madrid – Spain; or by sending an email to email@example.com. In any case, the request for a copy of the official document proving the identity of the owner of the data must be accompanied.
In the case that we have requested your consent to process the data, you can withdraw it at any time: communicating it to Hilorojo.love in the terms described in the previous paragraph. This revocation will in no case be retroactive. If you consider that you have not obtained satisfaction in the exercise of your rights, you can file a complaint with the Spanish Agency for Data Protection, competent control authority in the field of data protection, whose contact details are: Calle Jorge Juan, 6 – 28001 Madrid.
Users of the Hilorojo.love website and services are responsible for the truthfulness, timeliness and accuracy of the data they provide to Hilorojo.love, the data provided by them being considered true, current and accurate. Hilorojo.love will take the necessary measures to suppress and rectify without delay those data that prove to be inaccurate with respect to the purposes for which they are processed as soon as they have effective knowledge of their inaccuracy.
– Cookie Statement
List of Cookies we use
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|wc_cart_hash_#||Session||HTML Local Storage||Stores the status of the user’s shopping cart for the current domain||hilorojo.love|
|wc_fragments_#||Session||HTML Local Storage||Stores the status of the user’s shopping cart for the current domain||hilorojo.love|
|wp_woocommerce_session_#||1 día||HTTP Cookie||Store user customizations for the current domain||hilorojo.love|
|@@History/@@scroll|#||Persistent||HTML Local Storage||Store user customizations for the current domain||hilorojo.love|
|_ga||2 years||HTTP Cookie||Registers a unique identification that is used to generate statistical data about how the visitor uses the website.||www.google-analytics.com|
|_gat||Session||HTTP Cookie||Used by Google Analytics to control the request rate||www.google-analytics.com|
|_gid||Session||HTTP Cookie||Registers a unique identification that is used to generate statistical data about how the visitor uses the website.||www.google-analytics.com|
|collect||Session||Pixel Tracker||It is used to send data to Google Analytics about the device and user behavior. Follow the user through devices and marketing channels.||www.google-analytics.com|
|fs_uid||2915223 días||HTTP Cookie||Make screen recordings for usability studies and functional improvement||rs.fullstory.com|
|woocommerce_cart_hash||Session||HTTP Cookie||Store information about the cart in its entirety and help WooCommerce know when the cart data changes.||hilorojo.love|
|woocommerce_items_in_cart||Session||HTTP Cookie||Store information about the cart in its entirety and help WooCommerce know when the cart data changes.||hilorojo.love|
|ads/ga-audiences||Session||Pixel Tracker||Used by Google Ads to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.||google.com|
|fr||3 months||HTTP Cookie||Used by Facebook to provide a series of advertising products such as real-time bids from third-party advertisers.||facebook.com|
|tr||Session||Pixel Tracker||By inserting this pixel or label, the visit of the Users to our Page is registered in order to show ads about our products and / or services on the timeline of the Facebook social network. The social network Facebook is responsible for the registration and preservation of information.||facebook.com|